What are the new protocols?
A new 20-step protocol that is currently being introduced to our lodge. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. To learn more read the outlined steps below:
2. Physical distancing
Implement physical distancing measures throughout the Lodge.
3. Increase cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the lodge, paying attention to high-touch items.
4. Protective barrier
Install protective screens at the front desk.
5. Sanitizing stations
Install alcohol-based hand sanitizing and glove stations near the front entrance, restaurant and public area.
6. Disinfect keys
Provide clean and disinfected keys upon check-in. Disinfection will be done in front of the guest.
7. Entrance Signs
Display at all rooms when full sanitizing have been completed.
8. Travel-size hand sanitizer
Provide each guest room with a travel-size hand sanitizer.
9. Aircon remote & Telephones
Provide a clean and disinfected aircon remote in an individually sealed and protective bag.
Telephones to be disinfected daily.
Wash all linens at a high temperature for optimal disinfection.
11. In room Spa treatments
All equipment, linen and towels to be sanitized before and after each treatment. Staff will wear PPE at all times.
Limit on spa bookings – only 2 treatments a day.
12. Methods of payment
Offer cash-free methods of payment.
Covid-19 standards implemented in kitchen.
Plated meals to served from a Hygienic Kitchen.
14. Bars and restaurants
Space tables apart in restaurants to provide physical distancing.
15. Game drives
Sanitizing of all Game drive vehicles before and after each drive.
Social distancing applicable on Game drives.
Sanitation available on Game drive vehicles at all times.
16. Food safety
Adhere to the strict safety procedures while serving all food and beverages.
17. Team training
Provide team members with comprehensive hygiene and prevention training program.
18. Team member temperature checks
Administer temperature checks for team members and suppliers.
19. Individually packed game drive snacks
Provide guest with hygienic snacks while on game drive.
20. Team member PPE
All team members will be provided with and will use PPE at all times.